Refund policy

Hobuza Return & Refund Policy

We build Hobuza tools to be used, not returned. But if something isn't right, we want it made right — quickly and without a fight. Here's exactly how it works.

1. 60-Day Return Window

You have 60 days from the date of delivery to request a return.

  • Change-of-mind returns: The tool must be unused and returned in its original packaging with all included accessories. Once a chainsaw has cut wood or a battery has been through charge cycles, it is considered used and is no longer eligible for a change-of-mind return.
  • Return shipping: For change-of-mind returns, the customer covers return shipping to our US warehouse.
  • No restocking fee. We do not charge one.

2. Defective or Damaged Items — We Cover Everything

If your tool arrives damaged, or fails because of a manufacturing defect, the cost is ours, not yours.

  • What we need: Photos or a short video showing the issue, plus your order number. That's it.
  • What you get: A full replacement or a full refund — your choice. If the issue is cosmetic and you'd rather keep the tool, we can arrange a partial refund instead.
  • Shipping: Hobuza pays all shipping costs for verified quality issues, both ways.

3. 2-Year Warranty

Every Hobuza tool is covered by a 2-year warranty from the date of purchase against manufacturing defects in materials and workmanship.

  • Covered: Motor failure, electrical faults, and defects in the tool's construction under normal use.
  • Not covered: Normal wear items (chains, guide bars, blades), damage from accident or misuse, unauthorized disassembly or modification, commercial or continuous heavy-duty use beyond the tool's intended purpose, and cosmetic wear that doesn't affect function.
  • Batteries and chargers are covered for 12 months from the date of purchase. Gradual capacity loss over time is normal and is not considered a defect.
  • Warranty service is a repair, replacement, or refund at Hobuza's discretion. Proof of purchase is required.

4. Important: Damaged Lithium-Ion Batteries

Do not ship a damaged battery back to us.

Under U.S. Department of Transportation regulations, lithium-ion batteries that are physically damaged, swollen, or leaking are prohibited from being shipped by mail or courier. This is a safety requirement, not a Hobuza rule.

If your battery is damaged: send us photos, and we will ship a replacement right away. Please dispose of the damaged unit at a local household hazardous waste collection point. Most US counties offer this free of charge — search "[your county] household hazardous waste" to find your nearest drop-off.

5. Non-Returnable Items

  • Items returned more than 60 days after delivery
  • Tools with damage caused by accident, misuse, or unauthorized modification
  • Items missing original packaging or included accessories, where the return is for change of mind
  • Physically damaged lithium-ion batteries (see Section 4 — we replace these without a return)

6. Refund Processing

Once your return arrives at our warehouse and passes inspection, we'll email you to confirm and issue your refund to the original payment method within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement.

7. How to Start a Return

Email service@hobuzatools.com with your order number and a short description of the issue. We'll reply with a Return Merchandise Authorization (RMA) number and the correct return address.

Please don't ship anything back before you have an RMA number — unauthorized returns can't be tracked to your order and may delay your refund.

A real person reads every email. We aim to respond within one business day.

8. Order Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once a package is in transit, it becomes a standard return under Section 1.

9. Safe Use

Chainsaws and powered pruning shears are real tools. Please read the manual before first use, wear the safety glasses included in your kit along with appropriate gloves, and keep hands clear of the cutting path. Damage or injury resulting from use that contradicts the product manual is not covered by this policy or the warranty.

This policy applies to orders placed directly on hobuzatools.com. Orders placed through other retailers are subject to that retailer's return policy. Nothing in this policy limits your rights under applicable consumer protection law.

Questions? service@hobuzatools.com